Artificial Intelligence and IT Management

Artificial intelligence and IT are now so closely intertwined, IT managers can’t quite get their heads around what managers should do to keep ahead.

IT leaders struggle to maintain their existing capabilities while at the same time delivering digital transformation at a quick and efficient pace. Gartner says 70% of surveyed IT leaders believe they are not adequately prepared for the new breed of technology.

To learn how to manage AI successfully, we spoke to more than a dozen of the largest tech firms to find out how they’re integrating AI and emerging technologies to deliver the best outcomes. Their responses give us a clear roadmap, showing us where the line lies for the best outcomes, what technologies managers should integrate to achieve those outcomes, and how to tie artificial intelligence into a company’s existing IT structure.

IT managers and managers of new initiatives must continue to work together because one can’t succeed without the other. Executives must consider what changes are required to get ahead of what future technologies might do.

Award-winning technologists insist that the line should be clear – and fast.

IT Managers Keep Up the Pace

Dan Atkins, CIO, Insurance Company American International Group (AIG) says his teams have learned to get a quick lead on emerging technologies.

“[Technology] is a core part of what I’m managing and so I want to get ahead of it. Technology for me is a competitive advantage.”

Ken Hatch, Head of Systems Technology, Deutsche Bank

We are rapidly integrating AI and other solutions into the corporate network to build resilient infrastructure and mitigate risks from cyber-attacks.

Business leaders must adapt their strategic outlook to align with the adoption of new technology and keep pace with their companies’ pace of change. One of the major challenges for leaders is implementing the necessary changes in a sustainable manner, says Dan Harman, VP, head of management systems engineering, at Verisign.

Artificial intelligence is disrupting all areas of business, but many executives are managing change by adding people or teams and maintaining rigid systems.

Managing technology changes in a responsive and flexible way is crucial to managing rapid business growth and meeting critical enterprise goals such as handling increased fraud threats and loss of customer trust.

Artificial intelligence and other new technology will only be as good as the IT systems managers can manage them. We have to look for smart ways to integrate technology to maintain the benefits of technology while managing the rapid pace of innovation in the business.

We are keen to work with our clients and for them to understand the value we can add in a flexible, responsive manner to the ways that technology is being deployed in the business.

Seiji Okada, Global Technology Officer, Toyota Motor Corporation

Leading organizations are going through rapid digital transformation, and technology is no longer a technological development – it is a business activity. Technology provides us with ways to do business faster, and more efficiently, and provide the best possible outcomes to our customers.

AI must be managed carefully because it has the ability to change quickly.

Artificial intelligence changes business processes, which have already been structured and automated, creating more complex issues for IT managers to manage.

If you have an intelligent way to manage the way that your data gets moved around to keep up with the changes, there will be a process in place that will tie into your existing IT infrastructure.